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AgileIP Business Softphone

AgileIP Business Softphone: Mobile and Desktop Phone App for Canadian Businesses

The AgileIP business softphone is a mobile and desktop application that gives employees full access to the business phone system from any device. It runs on Android, iOS, Mac, and PC. Employees make and receive business calls on any device, from any location, using the same phone number, extensions, and features as a desk phone. No extra hardware required.

Can employees use AgileIP from home or while working remotely?

Yes. The AgileIP softphone gives remote and hybrid employees full access to the business phone system from any internet connection. Calls route through AgileIP’s hosted PBX servers – not the employee’s personal phone plan. Colleagues and customers reach remote staff on their business extension, the same way they would reach someone at a desk in the office.
Employees working from home, on the road, or across provinces use the same system without configuration changes or IT involvement. The business phone system follows the employee.

How does the softphone get set up?

Setup is handled by AgileIP before the app reaches the employee. Each account is provisioned with a unique QR code. The employee opens the AgileIP softphone app, scans the code, and the app is fully configured – extensions, voicemail, call routing, and features included. No manual entry, no IT knowledge required.
One-time-use credentials mean provisioning is secure. New employees in any Canadian province can be onboarded without shipping hardware. Businesses with distributed teams or high staff turnover find this approach significantly faster than traditional phone deployments.

What features does the AgileIP business softphone include?

The AgileIP softphone includes the same calling features available on desk phones: inbound and outbound calls, call transfer, call forwarding, voicemail with email delivery, do-not-disturb scheduling, and three-way calling. It connects to the business auto attendant, ring groups, and call queues – fully integrated with the rest of the phone system.
Do-not-disturb can be scheduled by time of day and day of week, so employees are not reachable on personal devices outside business hours. The softphone behaves like an office extension, not a personal phone forwarding service.

Does the softphone replace a desk phone?

For many employees, yes. Remote workers, travelling staff, and employees hired outside a physical office location typically use the softphone as their primary business phone. Employees who spend most of their time at a desk may prefer a physical IP phone. AgileIP supports both on the same account – the choice is made based on the employee’s work pattern, not a technical limitation.
Businesses transitioning to hybrid work can reduce hardware costs by deploying softphones for remote staff while keeping desk phones for on-site roles.

Is the softphone available across Canada?

Yes. The AgileIP softphone works on any internet connection in Canada. AgileIP provides hosted PBX service coast-to-coast, including Alberta, British Columbia, Manitoba, New Brunswick, Nova Scotia, Ontario, Quebec, and Saskatchewan. Employees in any of these provinces can be added to the phone system and provisioned with the softphone without on-site visits.

Frequently Asked Questions – AgileIP Business Softphone

Do I need an AgileIP hosted PBX account to use the softphone?

Yes. The softphone is a mobile and desktop client for the AgileIP hosted PBX system. It does not function as a standalone service. If you do not yet have an AgileIP account, request a quote to get started.

Which devices does the AgileIP softphone support?

The softphone runs on Android, iOS (iPhone and iPad), Mac, and Windows PC. Employees can install it on multiple devices and use whichever is most convenient at any given time.

What internet speed is required to use the softphone?

Each call through the VoIP softphone uses approximately 100 kbps of bandwidth. A standard business internet connection easily supports multiple simultaneous softphone calls. AgileIP reviews connection requirements during the initial consultation and advises on router configuration if needed.

Can new employees be added to the softphone without visiting the office?

Yes. AgileIP provisions each new user account and generates a unique setup QR code. The employee installs the app, scans the code, and the phone is ready. No hardware needs to be shipped, and no in-person setup is required. This works for employees in any Canadian province.

Ready to give your team a business softphone on every device?

Request a quote and a specialist will walk through softphone options for your business.
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