Phone System PBX Features – Hosted PBX
AgileIP’s phone system PBX features are built into every line at no additional cost. Certain specialized capabilities – call recording, toll-free numbers, virtual conference rooms – are available as add-ons.
Features included with every line
The following features are part of every AgileIP line at no additional cost.
Call reception and routing
Auto Attendant (IVR)
AgileIP includes a fully configurable auto attendant supporting regular, multiple, scheduled, and complex tree hierarchies with multiple sub-levels. The IVR routes incoming calls to the right extensions without manual intervention.
Call Queue
Call queues handle high inbound volumes in sequential or round robin mode. Callers wait with hold music or messages until an agent is available.
Ring Group and Call Hunting
The system can ring a group of phones simultaneously (ring group) or ring extensions in sequence (call hunting) until the call is answered.
Call Pick Up
Employees can pick up a call ringing on another extension directly from their own phone – in regular mode or from within a call queue.
Customizable Ringer Time
Ring duration before forwarding can be configured individually for each extension.
Call management
Music On Hold
Call hold is included with default music, personalized music, or targeted promotional on-hold messages.
Call Hold
When an employee is already on a call, an incoming second call is signaled by an audible tone. The employee can answer the new call or let it follow the extension’s configured forwarding rules.
Call Transfer
Transfers are supported in four modes: attended, blind, direct to voicemail.
Call Forwarding
Call forwarding is included and configurable: always, if busy, if no answer, or on a specific schedule.
Caller ID
Caller identification display is included with every line.
Three-Way Calling
Three-party calls are included with every line.
Find Me / Follow Me
Associates multiple numbers or devices to a single contact number. Incoming calls ring configured devices in sequence or simultaneously.
Call Park
A call can be parked at a specific code and retrieved from any extension on the system.
Call Monitoring
Included in three modes: automatic, silent (listen only), and tutor (whisper to the agent).
Anonymous Calling and Call Block
Outbound number masking (anonymous calling) and blocking of unwanted inbound calls are both included.
Pin Code
Extensions can be protected by a PIN to restrict outbound calls or access to certain system functions.
Voicemail
Voicemail is included with every line and supports: default greeting, personalized greeting, email notification, voicemail to email.
Internal communications
Intercom
Direct extension-to-extension communication via intercom is included.
Paging
Internal paging works through IP phones or a PA speaker system. AgileIP supports integration with most existing PA speaker systems.
Broadcasting
Broadcasting sends a simultaneous audio message to multiple extensions or extension groups.
Company Directory
The company directory allows employees to search for and dial a contact by name directly from their IP phone.
Numbers and portability
Keep your current phone number
Number porting is included in the service. AgileIP manages the porting process for your existing number. Porting timelines depend on carrier approval.
Quality and infrastructure
HD Call Quality
AgileIP calls are delivered in HD audio quality when both endpoints support wideband codecs.
Hot Real-Time Failover
In the event of a failure, the system automatically switches to backup servers. Downtime is minimized through real-time geo-distributed redundancy.
Automatic Live Update
System updates are applied automatically by AgileIP without service interruption.
Features available as add-ons
The following phone system PBX features are available as add-ons.
Toll-Free Number
A toll-free number allows your clients to reach you at no charge from anywhere in Canada and the United States.
Call Recording
Call recording is available in on-demand or always-on mode.
Virtual Conference Room (Conference Bridge)
Up to 50 simultaneous participants per room. Multiple virtual conference rooms can be configured on a single account.
Executive Direct Number (DID)
Provides a direct inbound number for a specific extension, bypassing the auto attendant.
Faxing
Faxing is available in two forms: eFax (send and receive fax via email) or through a traditional fax machine.
Voice Artist Recordings
Professional voice recordings for greetings and auto attendant prompts are available in French, English, or other languages on request.
AgileIP Softphone
The AgileIP softphone is available on Android, iOS, Mac, and PC. It allows employees to use their AgileIP line on a mobile device or computer from anywhere in Canada.
Callback
Allows a caller to receive an automatic callback when an extension becomes available, rather than waiting in a queue.
Frequently Asked Questions – Phone system PBX features
The large majority of features are included with every line: auto attendant (IVR), call queues, ring groups, voicemail with email delivery, call forwarding, call transfer, call monitoring, HD call quality, and hot real-time failover, among others.
Call forwarding is automatic and unattended – the caller is redirected without you being on the line. Call transfer happens during an active call, when an employee manually hands the call off to another extension.
No. The virtual conference room (conference bridge) is available as an add-on. Three-way calling (three participants) is included with every line.
Yes. Call recording is available as an add-on, in on-demand or always-on mode.
Updates are applied automatically by AgileIP without service interruption. No action is required on your end and the service remains available throughout the update process.
We offer free consultations to assess your needs and help you make an educated choice.