Keep Your Phone Number When Transitioning to Voice over IP

Transitioning to a hosted phone system represents a major evolution for your business. One of the most frequent concerns involves your existing phone number: your customers know it, it appears on your business cards, your website, and all your marketing materials. The good news? With AgileIP, you keep precisely what you have.

When you migrate to our business communications platform, your current phone number follows you. This process, called number portability, occurs seamlessly and is coordinated with your current provider. You don’t need to notify your customers, modify your documents, or reprint your business cards.

The transfer process is entirely managed by our technical team. We coordinate with your current service provider to ensure a smooth transition. Portability works for local numbers, regional numbers, and even toll-free numbers. Your business maintains its established presence while benefiting from the advantages of modern telephone infrastructure.

Beyond keeping your main number, AgileIP offers you the flexibility to add supplementary numbers according to your business needs. This capability proves particularly useful for expanding businesses or those looking to establish a presence in new regions.

You can obtain local numbers in different cities to create an expanded geographic presence without opening physical offices. A number in Montreal, another in Toronto, and a third in Vancouver — all managed from the same hosted phone system. Your customers call a local number, but Voice over IP (VoIP) technology routes the call to your team, regardless of where they’re located.

Toll-free numbers (1-800, 1-888, 1-877, etc.) constitute another important element of your communication strategy. AgileIP integrates these numbers directly into your hosted PBX system. Your customers in Canada and the United States can reach you toll-free, and you manage these calls with the same advanced features as your regular lines: auto attendants, call queues, transfers, and recordings.

This flexibility allows you to assign different numbers to different services or marketing campaigns. Track the source of your calls, optimize your customer service, and create personalized experiences based on the number dialed.

Our infrastructure relies on dedicated physical servers with complete redundancy. This architecture guarantees that your numbers — old or new — function with exceptional reliability. HD call quality and availability superior to traditional telecommunications VoIP offerings ensure that your business communications experience no interruption.

AgileIP’s hosted system treats each number as a flexible extension of your communication environment. Whether it’s a number you’ve owned for decades or a new number acquired last week, all benefit from the same advanced features: call transfers, voicemail with email integration, sophisticated auto attendants, and ring groups.

Adding additional numbers happens quickly and without complex technical intervention. Our team configures new numbers directly in your system. You decide how each number behaves: should it ring on specific phones? Be directed to an auto attendant? Be part of a ring group?

This operational agility transforms your phone system into a strategic tool. Launch a new marketing campaign with a dedicated number to measure its effectiveness. Open a new department with its own direct line. Test new markets with local numbers before establishing a physical presence.

Our support team accompanies you throughout the portability process and remains available for all your future needs. Questions about adding a number? Need to configure a new call scenario? Our free support ensures that your phone system evolves with your business.
Free initial training includes number management, allowing your team to understand how to maximize this flexibility. Ongoing education, also free, keeps you informed of best practices and new possibilities.

Keeping your phone number when switching to AgileIP eliminates one of the main obstacles to modernizing your business communications. Your commercial identity remains intact while your infrastructure becomes more robust, flexible, and economical. Adding supplementary numbers opens strategic possibilities for growth and customer service optimization.

With dedicated infrastructure, exceptional call quality, and complete support, AgileIP transforms business telephony into a competitive advantage.